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Apply to: Customer Service Apprentice - Student Retention (Leeds)
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Customer Service Apprentice - Student Retention (Leeds)
Apply From: 25/04/2025
Learning Provider
Delivered by METAGEDU APPRENTICESHIPS LTD
Employer
GLOBAL BANKING SCHOOL LTD
Vacancy Description
Main Responsibilities:
* Track and support assigned learners for retention and completion
* Monitor attendance and assist with academic interventions as needed
* Maintain contact details for department contacts and learner statuses
* Aid reenrolment efforts for progressed learners
* Verify learner details on Thesis and inform relevant departments
* Re-engage disengaged students for productive study
* Contact and assess barriers for all assigned students
* Maintain accurate records promptly
* Develop customised re-engagement plans with academic collaboration
* Engage with internal and external stakeholders for student retention
* Follow professional guidelines for nonattending students
* Ensure Retention Officer presence at all campuses
* Participate in minute-taking duties
* Timely maintenance of weekly reports
* Serve as the primary point of contact for allocated learners
* Utilise appropriate communication tools while ensuring GDPR compliance
* Maintain confidentiality and data protection standards
Key Details
Vacancy Title
Customer Service Apprentice - Student Retention (Leeds)
Employer Description
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.
Vacancy Location
40 Great George Street Leeds LS1 3DL
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000316709
Key Dates
Apply From
25/04/2025
Closing Date For Applications
2025-05-21 23:59:59
Interview Begin From
Possible Start Date
2025-05-22 00:00:00
Training
Training to be Provided
The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.
Learning Provider
METAGEDU APPRENTICESHIPS LTD
Skills Required
Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, IT skills, Team working
Apply Now
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