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Sleeping Giant Media- Headquarters
Folkestone
ROLE: Account Director
DEPARTMENT: Client Services - Account Management Team
LOCATION: Folkestone, Kent, UK (The candidate will need to be based in the UK as they will be required to visit our office in Folkestone for training/team days/client meetings. This is a hybrid role with a minimum of three days a week in our office.)
DURATION: Permanent, Full Time
OVERVIEW
Sleeping Giant Media is a multi-award-winning digital marketing agency with clients across the UK and Europe. We’re looking for an Account Director to join our team.
We champion diversity and flexibility, and we value the unique contributions of every team member. If you’re excited about tackling fresh challenges and growing your skills in a dynamic digital marketing environment, we’d love to hear from you.
The successful candidate will be a strategist, a Sleeping Giant Media brand ambassador, and an effective project manager. You lead, develop and understand digital strategies for our clients, and ensure they are delivered to an exceptional standard by working effectively with all teams in the department. You are also capable of communicating Search (SEO/PPC/Content) related material to a high level. You will be responsible for a portfolio of clients' accounts across multiple industries. You'll be supported in developing responsibility for a team of Strategic Account Managers.
THE ROLE:
As an Account Director, you will:
1. Lead the strategy for a portfolio of clients across diverse industries, translating business goals into actionable digital marketing strategies using the SOSTAC model.
2. Be accountable for meeting and exceeding external KPI targets while overseeing the performance of your client accounts and team.
3. Serve as the primary point of contact for clients, maintaining excellent communication and fostering long-term relationships.
4. Oversee and mentor a team of Strategic Account Managers, ensuring their personal and professional development.
5. Manage internal processes, ensuring timely and high-quality delivery of client work in collaboration with cross-functional teams.
6. Be hands-on in client meetings, business reviews, and strategy development, ensuring clients receive exceptional service and measurable outcomes.
THE PERSON:
We’re looking for someone who:
1. Is a natural leader and motivator, capable of building strong relationships with clients and mentoring a team.
2. Demonstrates problem-solving expertise, keen attention to detail, and an adaptable mindset.
3. Is highly organised, able to manage multiple projects and dynamic priorities while meeting deadlines.
4. Thrives in a collaborative environment but is equally comfortable working independently.
5. Possesses strong problem-solving skills and a keen attention to detail.
6. Communicates complex concepts clearly and effectively, both in writing and presentations.
7. Is a team player with excellent presentation skills and the ability to contribute meaningfully in collaborative settings.
REQUIREMENTS:
To succeed in this role, you should have:
1. Proven experience in account management, client services, or a similar role, within a digital marketing agency.
2. A strong understanding of SEO, PPC, and content marketing strategies, with the ability to communicate these at a high level.
3. Analytical skills to interpret data and provide actionable insights.
4. A track record of building and sustaining long-term client relationships.
5. Proficiency with tools such as Google Analytics, Screaming Frog, and SEMRush.
BENEFITS
At Sleeping Giant Media, we offer a competitive salary ranging from £43,001 to £48,000 depending on experience. We believe in fostering a supportive and collaborative environment where you’re encouraged to take ownership and enjoy the autonomy in your role. Our benefits package is designed with you in mind, offering a healthcare cash plan for both you and your family, covering things like dental and optical, as well as 24/7 access to doctors and counsellors. We understand the importance of flexibility, so we offer adaptable working arrangements alongside an Employee Assistance Programme (EAP) for additional support.
We’re also big on continuous learning, so you’ll have plenty of opportunities for growth through training, conferences, and external development. We believe in working hard and celebrating success together, which is why we organise regular social events, whether it’s a fun day out or a casual evening with the team. You’ll also benefit from a pension scheme with a salary sacrifice option, 10 days of paid sick leave, and plenty of opportunities to get involved in charity initiatives. Once you’ve passed probation, you’ll unlock even more perks, like profit sharing and unlimited holiday. And, because we love to celebrate, we make sure you get your birthday off, and we throw fantastic Christmas and summer parties. All in all, we’ve created a space where you can grow, thrive, and truly enjoy the work you do.
At Sleeping Giant Media, we believe in promoting equality and diversity in all aspects of our business. We are committed to providing equal opportunities to all employees and clients regardless of race, gender, ethnicity, age, religion, sexual orientation, or disability. We strive to create a welcoming and inclusive environment where everyone feels valued, respected, and empowered to awaken their full potential.
NO RECRUITMENT AGENCIES PLEASE
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