That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Join a Community that cares about you!
This is a hybrid based role with a minimum of two days in the an office, with a further mix of working from our sites or home based. We are currently based in Eastleigh, however we are due an office move in November 2025.
As our Customer Service Co-Ordinator Co-Ordinator, you will support our customers throughout their end-to-end journey using a variety of different communication channels including email, telephone and face to face visits. Y ou will investigate the customers issues and escalate any complaints to ensure we are providing the best possible outcome for them.
For more information, please download our job profile available on our website.
To be successful for this role you will have excellent customer service skills with a strong customer focused approach and an ability to keep customers engaged, with experience in escalating customer complaints and taking control of challenging situations whilst remaining calm and professional. A knowledge of the new build/construction i I ndustry and/or dealing with aftercare/new build warranty defects would be essential. For this role Customer Service is essential. A driving licence with your own car will also be preferred as visits to new build development sites is a part of this role.
Essential Car User Allowance included. Experience working within housing/property development/construction or repairs would be essential.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
~ Competitive salary, with a salary review yearly
~ Pension with matched contributions up to 7%
~ Excellent holiday package – 35 days annual leave with the option to buy or sell leave (including bank holidays)
~ A bonus scheme for all colleagues at 5%
~ Training and development
~ Extra perks including huge discounts and offers from shops, cinemas and much more.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.