Customer Service Advisor Location: Manchester, Hybrid Salary: £24K plus excellent benefits Interviewing in January, apply now to be considered - these roles are popular so don't miss out At Nobul, we are thrilled to collaborate with a renowned company beloved by many, offering you a fantastic opportunity to join their B2B Customer Service team. Whether you're discovering a new path or building on your current one, our reputable, global client offers a supportive, fun, and social team environment. Join us and make a meaningful impact on people's lives while enjoying great benefits and opportunities for career growth. Benefits Progression: Excellent progression opportunities Annual Leave: 25 days’ holiday, increasing with length of service, with the option to buy or sell additional days Health Coverage:private health insurance Pension and Insurance: Enhanced pension plan with up to 12% employer contributions and life insurance Additional Perks: Various other benefits and online discounts Convenience: Free local parking and access to a season ticket loan for public transport Role Overview As a Customer Service Advisor, you will focus on medical insurance for corporate accounts, liaising with group secretaries, brokers, and account managers both internally and externally. Your responsibilities will include: Managing queries related to eligibility, policy onboarding, renewals, changes, lapsing, invoices, and complaints Providing technical and administrative support for our company Communicating effectively through telephone, email, and webchat Handling a mixture of administrative tasks and telephony, including managing 25-30 phone calls per day Qualifications, Training & Experience Excellent listening skills with the ability to tailor approaches to individual customers Proficient in Windows-based PC packages, with the ability to multitask Outstanding communication skills, both verbal and written Resilient, able to maintain perspective and composure under pressure Professional demeanor when dealing with emotional or anxious customers Adaptability to work effectively in a changing environment Strong time management skills, with the ability to work quickly and accurately Initiative to make decisions within established protocols with minimal supervision Problem-solving skills with a positive, "can-do" attitude Ability to work under pressure in multi-task situations in both office and home environments If you’re ready to make a difference and grow, we invite you to apply for the Customer Service Advisor role.