A fantastic new opening for a customer-focused Sales and Client Services Associate to join our continually growing organisation, offering excellent earning potential and real career progression.
Apply below after reading through all the details and supporting information regarding this job opportunity.
As we continue to expand our operations, we are seeking a friendly, highly skilled, target driven sales associate. In this role, you will need to have a sales-oriented mindset and desire to succeed. your duties include cultivating new leads into sales, upselling and cross-selling where possible, building positive relationships with new and existing clients whilst managing large volumes of enquiries.
This position will suit someone who has experience within a sales and fast-paced client services environment. By liaising with clients over the telephone, you will have the opportunity to build a strong rapport, provide an excellent service and discuss the correct pathway to recover their outstanding debts. You will need strong communication skills, an ability to work in a fast-paced environment and have the ability to multitask.
Whats on Offer?
Competitive basic salary of £28,000, (OTE of £45,000)
Flexible Hours
30 days Annual Leave (including Bank Holidays and your birthday off)
Full training provided
Genuine career progression
Free Parking
Free tea & coffee making facilities
Free breakfast on alternate Fridays
Dress Down Fridays
Early finish Fridays
Social events
Employee Assistance Programme
Newly refurbished offices
Key Responsibilities:
Talking new and existing clients through the debt recovery services we offer. This is done via inbound calls, outbound calls and emails.
Ensure a positive and professional client service experience is provided.
Use of creditsafe, companies house and other platforms to proactively identify new business opportunities.
Support our clients by answering any queries they may have related to their case.
Develop excellent relationships with clients, ensuring long-term partnerships are formed.
Cross sell and upsell to new and existing clients where possible.
Conduct face to face Zoom or Teams meetings with new and existing clients.
Maintain client records and document progress of cases.
Ensure all new business leads are contacted on the day the enquiry was made.
Ensure all new business leads are followed up within business SLAs.
Skills Required:
Sales Experience
Debt Recovery Experience
Business Development Experience
Client Management Experience
High level of organisational skills
Ability to multi-task and manage a high volume of work
Excellent IT skills; be proficient using Microsoft office programs
Strong communication skills, excellent telephone manner and writing skills (letters and emails)
Have a tenacious and can-do attitude!
Ability to coordinate with other departments on client-related matters
Target Driven
Essential Skills Required:
Sales Experience
Debt Recovery Experience
Business Development Experience
Client Management Experience
Please note: This is not a hybrid role and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCBL to store your personal information on file for Recruitment purposes.
Job Types: Full-time, Permanent
Salary: Up to £45,000.00 per year
Benefits:
Casual dress
Company events
Discounted or free food
Free parking
On-site parking
Schedule:
Monday to Friday
No weekends
Supplemental pay types:
Commission pay
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