Description
Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles.
Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation.
With offices in Amsterdam, Belgrade, Glasgow, London, New York, Singapore and Sydney, we are a rapidly growing international company offering a chance to be part of our success - read on if you think you’re up for the challenge
About the role
You will be responsible for the full end-to-end UX process of roadmap features and product improvements related to banking workflow and case management tools that Encompass provides to our banking clients. Based on your research and evidence you’ll test and refine your designs, help teams with implementation details and make sure real value is delivered to our customers.
To achieve this, you will work with various internal and external parties, such as the product managers, product owners, engineers, technical architects, other subject matter experts and of course our users.
This means, day to day you will:
* Design functionality related to our a new Client Outreach Product
* Provide designs to support the seamless extraction of functionality from existing products into a new unified platform
* Develop wireframes and prototypes to support engagements with internal and external stakeholders including customers and client facing teams
* Provide designs with the longer-term goal of also migrating the current Encompass UI into the same unified front end
* Provide designs enhancements to support corresponding ongoing developments of the CoorpID UI
* Help engineering, QA and product teams implement your designs with an agile mindset
* Provide input and direction related to third party components and tooling selection e.g. Questionnaire builders, forms for collecting information, data extraction workflows
* Incorporate product usage analytics to improve usage insights, development and validation of feature use
* Identify opportunities to improve the user experience
* Be the champion and voice of users
Skills, Knowledge and Expertise
* UX design experience on software applications
* Relevant qualifications
* Demonstrable experience in planning,moderating and synthesizing user research
* Empathy and a willingness to really understand and help people
* Ability to learn quickly
* Proactive work ethic
* Excellent communication skills
Experience in one or more of the following would be advantageous:
* Ability to code interactive prototypes
* Banking workflow solutions
* Platforms covering organisation and presentation of external corporate and legal entity data
* Fintech / Regtech experience
* Experience designing dashboards, workflows and automation tools for B2B users
* Experience with Figma or alternative design tools
* Usage tracking and KPI analytics
We offer a rewarding and challenging place to work, a transparent and collaborative culture and a well rounded benefits package. Below are some of what we currently offer:
* Participation in our industry leading share options scheme
* Private Medical Plan
* 20 days a year Work From Anywhere policy for all staff
* Flexible-first working policy
* L&D budget for all members of staff
* Udemy license access for all members of staff to support learning and career development.
* Enhanced annual, personal and parental leave schemes.
* Paid volunteering leave programme
* Employer recognition and employee assistance programmes
Powered by award-winning automation and unrivalled global data access, Encompass offers AML and KYC due diligence software on demand.