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Our Blend of Benefits
* Salary: £15.23 per hour plus shift allowance
* Pension: Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
* Share Reward: Share in our success with up to 10% Share Reward scheme (subject to eligibility)
* Private Medical Insurance: Covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
* Support Services: 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
* Product Allowance: Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
* Parental Leave: Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Embrace Excellence
As a The Macallan Food & Beverage Host, you will ensure that all guests are given a world-class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, inspiring lifelong enthusiastic brand advocacy. The Macallan Estate F&B offering extends across TimeSpirit restaurant, The Macallan Bar, Easter Elchies House, Ghillies Cottage, and The Macallan Fishing Lodge, hosting a variety of five-star events throughout the year.
Make an Impact
Reporting to the Food & Beverage Manager, the Food & Beverage Host is entrusted with the following key responsibilities:
* Upholding the highest standards of service in all areas and at events
* Providing exceptional guest service to surpass expectations
* Maintaining high standards of performance and service in food and beverage areas
* Delivering a friendly and professional service during all meal periods and events
* Completing seamless table turnarounds efficiently
* Possessing in-depth knowledge of The Macallan food menu and cooking techniques
* Maintaining comprehensive knowledge of the drink and coffee menu and service standards
* Guaranteeing exceptional performance and service standards at the bar
* Ensuring drink quality and presentation adhere to brand etiquette
* Developing the bar service offering, including menu development
* Planning, sourcing, preparing, and storing ingredients appropriately
Your Talent and Skills
To be successful in this role, you should have a friendly and approachable demeanor. Experience in service within a hospitality establishment is desirable but not essential as comprehensive training will be provided. A positive, “can-do” attitude, basic knowledge of food hygiene, and willingness to work shifts, including early breakfast and late dinner shifts, as well as weekends, are crucial. Responsible handling of cash and credit card transactions, along with strong numerical, literacy, and communication skills, is required.
A Place For Everyone
We’re proud of our inclusive culture – where unique experiences, ideas, and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.
Get involved. We encourage our people to be curious, get involved, and help us make change happen.
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