About This Role
We're excited to welcome a Home Specialist (Retail Assistant) to our existing store team for 24 hours a week on a 12-month fixed term contract, focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.
Responsibilities Include
1. Identifying customer needs and answering product-related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products.
2. Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers.
3. Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines.
4. Organising meetings for our in-house Designers to support with kitchen and home design appointments.
5. Following Neptune policies and procedures to maintain our stock, cash handling, and customer records.
6. Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards.
Our stores are open 7 days a week, so it's important that you'll have flexibility to work during the week and at weekends also.
We would love it if you could bring to us previous experience in a customer-facing role with a high service-led approach and focus on care and attention to detail. You'll bring the ability to work in a fast-paced environment, work proactively, and have excellent communication skills, both written and verbal. You'll set high standards for yourself and seek to exceed our customer expectations.
What Benefits We Can Offer You
1. Competitive salary
2. Generous Holiday Allowance
3. Life Assurance
4. Company sick pay
5. Enhanced maternity and paternity leave
6. Cycle to work scheme
7. Gym membership
8. Generous Neptune new item and outlet discounts
9. Perkbox: Wellbeing Hub and Retail Discounts Portal
10. Your birthday day off
11. Two paid volunteer days a year
12. Day off if you become a Grandparent
13. A week off to celebrate a life event
14. Refer a friend scheme
15. Long service holiday allowance increase
16. Training Workshops
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic, and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
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