Junior Technical Support Engineer
Farnborough
£28,000 per annum + quarterly bonuses
Hybrid
An opportunity to join a rapidly growing and successful technical consultancy as a Junior Technical Support Engineer, where you will play a vital role in ensuring the seamless operation of technology systems.
In this position, you'll have the opportunity to work in a dynamic environment where your contributions are valued. You will provide high-quality technical support to both internal teams and external clients, manage IT projects, and participate in initiatives that promote continuous improvement across the company.
Key Responsibilities:
1. Customer Engagement: Build strong relationships with clients, addressing their technical needs and ensuring satisfaction.
2. Internal Technical Support: Serve as a go-to resource for technical inquiries and issues within the organization.
3. Training & Expertise: Deliver product training and share technical knowledge with all internal staff, enhancing their skills and efficiency.
4. Desktop Support: Provide hands-on support for desktop issues and manage software configurations to optimize performance.
5. Project Leadership: Lead small to medium-sized IT projects as directed by the Technical Support Manager, ensuring timely and successful execution.
6. Device Setup: Configure new laptops (both Mac and PC), ensuring all necessary software is instal...