IT Support Specialist - Permanent - Crawley - Hybrid working - £40-45k per annum
Our client is seeking an IT Support Specialist to join their End User Services team. This permanent role is ideal for someone who enjoys providing a blend of technical and client-facing support. You’ll be responsible for managing client support for Windows PCs and iPhones, handling device lifecycle management, and providing first and second-line technical support.
Full training on tools and processes will be provided.
This role is based in Crawley, with a hybrid work model (varies week to week depending on tasks) During busy periods, you will be required to be in the office more frequently.
Provide excellent client support to internal users across European offices.
Manage and support PC builds, imaging, and device lifecycle (Windows 10/11) to ensure machines are updated every 6 months.
Support iPhone management – procurement, setup, SIM card installation, and refresh cycles (every 3 years).
Troubleshoot technical issues (PC and iPhone), including first and second-line support (e.g., Deploy software upgrades and Windows OS upgrades using MECM and Ivanti LANDesk.
Data backup management using Redstor PRO.
Maintain Windows Defender and other anti-malware protection systems.
Manage device security, ensuring compliance with security policies (Windows Defender 365).
Collaborate with team members to maintain accurate records of support activities.
Full UK driving license (office is not near public transport)
Experience in a client support role (5+ years desirable).
Strong knowledge of Windows OS and Microsoft 365 applications.
Knowledge of Ivanti LANDesk, MECM, Windows Defender, Redstor, and Malwarebytes is advantageous.
Basic networking skills (cable patching, switches, routers).
Understanding of IT and information security policies.