This range is provided by Stelvio Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Solutions Engineer
The Solutions Engineer will be responsible for tasks relating to designing and completing customer facing Disaster Recovery implementations, smoke tests, drills, and invocations. The candidate will take direction from the Disaster Recovery Engineering lead. This role will be on part of the team responsible for ensuring the Disaster Recovery (DR) readiness of all of DR customer base, implementing new customers, and ensuring that tests go smoothly. The best candidates need to have excellent oral and written communication skills in addition to technical expertise.
Responsibilities
* Perform Scripted and manual recoveries of multiple virtual machines, physical machines, and application types
* Provide feedback on improving internal processes and customer-facing processes
* Troubleshoot and maintain methods of recovery within the environment
* Assist customers in troubleshooting technical issues related to recovery
* Switch and Firewall configuration (pfSense)
* Assist in troubleshooting complex support issues
* Complete documentation of process / procedures and diagrams of completed work in JIRA and Zendesk.
Accountabilities and Performance Measures
* Shows appropriate precaution and care in handling production systems
* Displays consistent growth in understanding of systems
* Completes tasks within reasonably prescribed periods
* Completes training and achieves Rubrik Certified Systems Administrator
* Demonstrates punctuality and consistent attendance
Organizational Alignment
* Reports to the Global Director of Solutions
* Enlists the support of technical and management resources as needed
* Participate in weekly stand-ups and projects
* Work with customers on outstanding issues surrounding Disaster Recovery preparation, testing, and invocation
Qualifications
* Associates / bachelor’s in systems administration or equivalent work experience or technical certifications
* Minimum of 5 years working with IT systems
* Experience with pfSense firewall setup and configuration
* Engineering tools for troubleshooting connectivity
* Backup and recovery solutions for virtual environments
* Excellent written and oral communication skills
* Advanced proficiency in Windows and Linux Operating systems
* Active Directory Experience
* Bare Metal Recovery processes for Linux and or Microsoft operating systems
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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