Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.
What you'll be doing…
As a Customer Service Advisor, you will be the primary contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.
Experience that will put you ahead of the curve…
* You are an excellent customer service operator with experience in supporting customers within a contact centre environment or face-to-face.
* Experience of communicating with customers through telephone and digital channels i.e. email, live chat and social media.
* Proven general IT skills such as Word, Excel, Google Suite.
What's in it for you…
The expected salary for this role is £25,000. This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.
We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you're not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience.
And to top it all off, we offer unlimited holiday because we trust you to manage your workload and time, and we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year.
… Plus more great perks, which include;
* Uncapped leave, because we trust you to manage your workload and time.
* When we hit our targets, enjoy a share of our profits with a bonus.
* Refer a friend and get rewarded when they join Future.
* Wellbeing support with access to our Colleague Assistant Programmes.
* Opportunity to purchase shares in Future, with our Share Incentive Plan.
Who are we…
We’re Go.Compare, part of Future PLC. We’re a price comparison site passionate about finding our customers savvy insurance deals. We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams’ hard work making sure each team member is treated equally.
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.
Find out more about Our Future, Our Responsibility on our website.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
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