We are looking for an experienced and passionate restaurant and bar general manager to oversee operations for a destination hotel in East Lancashire. This role demands exceptional leadership, a dedication to outstanding customer service, and a strong background in hospitality management.
Key Responsibilities:
Operations Management:
* Oversee daily operations to ensure seamless service and quality standards.
* Manage staff rostering, holiday requests, and payroll tasks.
* Ensure accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
* Maintain operational knowledge of the EPOS system and make necessary updates.
Customer Service:
* Prioritise customer service and guest needs in decision-making.
* Address and resolve complaints, escalating when necessary.
* Ensure the team proactively gathers and addresses allergy information.
Team Leadership and Development:
* Lead, motivate, and manage front-of-house and bar staff.
* Conduct appraisals, manage performance, and handle staff absences.
* Implement and document training programs for all team members.
* Delegate tasks based on business needs and staff capabilities.
Requirements:
1. Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment.
2. Proven leadership and managem...