Inspira is the leading Organisation delivering Personal Development and Career Management for young people and adults in the North West. Through our work we help local people into work, improve their skills and open new opportunities. Our aim is to support disadvantaged people, help local communities to reduce inequalities which in turn will influence healthier, safer and more sustainable local economies. We inspire young people an adults to find their purpose and reach their potential to be Be Bold, Be Relevant and Be Resilient. Salary: In line with national minimum wage for age, with opportunities for progression As an Administration Support Apprentice, you will work as a key team member at our busy Head office in Penrith or our busy office in Carlisle. You will support the existing administration teams with efficient application of all required services including answering telephones, greeting customers, maintaining electronic records, supporting Advisors in their preparation for delivering customer appointments and supporting group work delivery. This is an excellent opportunity for someone with motivation to work in a busy office environment, to gain a wide range of administration skills along with a formal business administration qualification. This is an excellent opportunity for someone wanting a longer-term career with internal progression opportunities. Important aspects of the role include: Providing a welcoming point of initial contact to the service Dealing with enquires effectively and efficiently by identifying the reason for the enquiry and either providing appropriate information or referring it to other colleagues or agencies where appropriate Recording information Understanding and accurately inputting data onto relevant contract systems to ensure activities and contracts are recorded and can be evidenced Maintain careers and related information and resources Receive incoming calls in a sensitive and professional manner ensuring callers are professionally managed Required Skills: Ability to handle multiple enquiries Ability to maintain confidentiality Excellent customer service skills Effective communication (listening and questioning) skills Good IT skills Administrative and data recording skills Organisation and time-management skills, including ability to prioritise work, manage own workload and meet targets Excellent attention to detail Required Qualities: Non judgmental and empathetic Enthusiastic and welcoming Professional telephone manner Confident Committed to equal opportunities Shows initiative Able to work as part of a team and be flexible to meet the needs of business Knowledge: Knowledge of the service Inspira provides Working knowledge of Microsoft packages Entry Requirements: GCSE Maths and English at grade 4 or equivalent qualification Candidates may not meet every single desired criteria. if your experience looks a little different from what we've identified and you think you can bring value to the role and share our values, we would love to hear from you.