Main area 317 Midwifery Administration - Ward Clerks - RVI Grade Band 3 Contract Permanent Hours
* Full time
* Part time
Full and part time hours available Job ref 317-2025-12-27-DR
Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Trustwide
Town: 317 Trustwide
Salary: £24,071 - £25,674 pro rata
Salary period: Yearly
Closing: 30/03/2025 23:59
Interview date: 09/04/2025
Clinical Administrator
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
Following a staff shuffle and a successful bid to expand our Consultant Team, we invite candidates with demonstrable administrative and customer service skills, to join our team in Women's Services to support the Gynaecology Team.
The post is based in a large admin office, predominantly supporting Consultants who have input into General Gynaecology and Urogynaecology as well as Termination of Pregnancy and Suspected Cancer. You will support patients at all stages of their pathway therefore we are looking to attract individuals with a genuine interest in pursuing the best possible care for our patients.
Hours of work include shifts between 8am - 5pm. Job share arrangements are available - with the proviso a 5 day service can be covered between 2 people.
Main duties of the job
As the first point of contact, applicants should have confident customer service skills with an empathetic nature and clear communication.
While working within a small team, you will be expected to work independently – following departmental processes and Trust Policy at all times. Good organisational and time management skills are a must as the team are always on the go with standard day to day tasks, as ad hoc admin requirements pop up.
As a team we are always looking to develop our processes to ensure we are up to date and efficient – therefore we welcome applications from those open to assisting in the development of departmental processes.
Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given. You can expect this to be a mixture of 1-1 training, shadowing, classroom based learning and Teams sessions.
Detailed job description and main responsibilities
We hope to appeal to those who are aligned to our vision in creating a supportive and welcoming environment for all.
You can expect to get involved with the following tasks with other ad hoc duties along the way:
* Processing clinic/results letters and arranging appropriate follow up in line with standard operating procedures
* Managing Consultants diaries and arranging clinical activity in line with their availability
* Preparation and minute taking of Departmental Meetings and Specialist Multi-disciplinary Team meetings
* Booking appointments
* General admin - scanning, photocopying, taking calls, emails
* Provide cover for Team Leader within your administration team as required
Job Purpose:
* Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
* Communicates with patients regarding appointments and admissions at the request of the medical team
* Provide cover for Team Leader within your administration team as required
* Cover Clinical Administrator posts Trust wide as required.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
* Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
* English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
* Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)
Knowledge & Experience
* Experience of secretarial/administrative procedures
* NHS Administration/Secretarial experience
* Knowledge of medical terminology
Skills & Abilities
* IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
* Advanced keyboard skills including a high standard of word processing skills
* Working Knowledge of NHS Systems e.g. eRecord, System One
Important note on completion of reference section of Application Form:
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
#J-18808-Ljbffr