Job summary Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care. Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. Care Co-Ordinator / Medical Administratorwill ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery. Main duties of the job Patient Interaction and Support: Front Desk Management Appointment booking Telephone Enquiries Administrative Responsibilities: eConsultations. Patient Records Management Summarising Coding and scanning Any other administrative work as required. Communication and Coordination: Care Navigation Facility Support: Resource Management Safety Protocols Quality Improvement: Feedback Collection Service Enhancement Initiatives Professional Development: Training Participation Miscellaneous: The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role. About us Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect. Date posted 02 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2381-25-0010-CMC Job locations Coleridge Medical Centre Canaan Way Ottery St. Mary Devon EX11 1EQ Job description Job responsibilities A wide range of patient facing services and administrative duties. Full job description can be found under supporting information. Job description Job responsibilities A wide range of patient facing services and administrative duties. Full job description can be found under supporting information. Person Specification Experience Desirable Experience in a receptionist or customer service role, preferably in a healthcare setting Experience with medical terminology and understanding basic healthcare operations Skills / Competencies Essential - Excellent communication skills (written / oral) - Strong IT skills - Clear, polite telephone manner - Competency in MS Office and Outlook - Effective time management - Accuracy and attention to detail - Ability to follow policy and procedure - Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required Desirable - SystmOne clinical software user skills - Ability to work autonomously and with a team - Problem-solving, initiative and analytical skills Qualifications Essential GCSE grade 4 - 9 (A to C) in English & Maths Desirable NVQ Level 2 in Health & Social Care Person Specification Experience Desirable Experience in a receptionist or customer service role, preferably in a healthcare setting Experience with medical terminology and understanding basic healthcare operations Skills / Competencies Essential - Excellent communication skills (written / oral) - Strong IT skills - Clear, polite telephone manner - Competency in MS Office and Outlook - Effective time management - Accuracy and attention to detail - Ability to follow policy and procedure - Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required Desirable - SystmOne clinical software user skills - Ability to work autonomously and with a team - Problem-solving, initiative and analytical skills Qualifications Essential GCSE grade 4 - 9 (A to C) in English & Maths Desirable NVQ Level 2 in Health & Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Fuller and Forbes Partnership Address Coleridge Medical Centre Canaan Way Ottery St. Mary Devon EX11 1EQ Employer's website http://bramleyonline.co.uk/ (Opens in a new tab)