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Passenger Experience Assistant - 40hrs per week - FTC expiring 31st October 2025, Southend-on-Sea
Client:
London Southend Airport Company Limited
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c527e7e75027
Job Views:
6
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. We aim to develop each colleague's skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression.
As one of the key employers for Southend City, we are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time to join our airport as we continue to grow, resulting in a wealth of roles to choose from.
About the role
Our Passenger Experience Assistants play a pivotal role in the day-to-day operation and presentation of our airport. They are responsible for ensuring the exemplary standard of service our passengers have come to expect. Responsibilities include:
* Attending to the needs and requests of all passengers.
* Checking passengers and their baggage in for their flights at the check-in desks.
* Supporting with the boarding of passengers onto their flights via the departure gates.
* Providing supported movement to passengers who require it, for example, someone with reduced mobility.
* Covering duties in the Food & Beverage and Retail outlets across the terminal.
* Assisting the cleaning team throughout shifts to maintain high standards of presentation.
* Providing assistance to passengers and customers within our Surface Access facilities.
* Embodying the Airport’s ‘One Team' culture and undertaking other activities to support the business needs.
* Being available to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
To be successful in this role, you should possess the following skills:
* Strong communication skills.
* Ability to work effectively both independently and as part of a team.
* Customer service experience with a commitment to delivering high standards.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
We take great pride in our benefits package designed for the wellbeing and job satisfaction of every colleague. Some of the benefits include:
* Apprenticeships – opportunities to gain valuable qualifications from level 3 through to level 7 (Master's Degree Level).
* Medicash - providing access to virtual GP & Physio appointments, retail discounts, and a bespoke healthcare cash plan.
* Access to a Wellbeing app with features such as a mood tracker and counselling services.
* Employee Assistance Programme for confidential support and guidance.
* ‘My Gym Discounts' offering up to 25% off memberships with over 3,800 gyms in the UK.
* Mental Health First Aiders available for support.
* Cycle to Work Scheme for savings on bikes and accessories.
* World Duty Free Discount.
Sound good? Hit that apply button, we can't wait to hear from you!
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