Here's what we need
The Client Leadership team is passionate about integration. They are pivotal in bringing together and shaping all digital elements of customer journey. This extends Strategy, Advertising, Paid Media, SEO and Content as well as UX and Design. As a member of the Client Leadership team you will champion the integration of these service lines under RocketMill’s planning framework, Total Performance.
As a senior member of the Client Leadership team reporting to a Client Partner, you will act as both the voice of the customer and the voice of the agency. You will place our clients at the heart of the agency whilst owning several client campaigns.
To succeed in this role you will have a well-rounded digital marketing skillset with a thorough understanding of all channels. Your everyday motivation is to build and maintain momentum around our day to day commitment to clients.
Work remotely, or in our London and Brighton offices Read more
The role covers briefings, developing successful digital strategies, internal and external communication, reporting and product development. To work successfully across these areas, you will need to be highly organised, command respect from clients and RocketMill staff, be an excellent communicator, and have the ability to nurture client relationships so that you are seen as a trusted advisor.
You will personally be responsible for a set of our largest campaigns, being ultimately responsible for retaining and growing them over the medium to long term.
Key Responsibilities
1. Grow and maintain account portfolio
2. Guarantee the standard of our delivery to clients
3. Identify opportunities for deeper engagement with clients
4. Grow client relationships
5. Align the agency scope with client business objectives
6. Establish an integrated roadmap of activity
7. Effectively communicate the value of RocketMill contribution
8. Track and report on client health
9. Critical participant in inter-agency collaboration
10. Own end to end briefing process with internal, agency partner and in-house teams
11. Define a communication and delivery cadence
12. Line manage junior members of the team
13. Train team in Account Management best practice with relevant processes in place on all accounts
14. Collaborate with other ADs to ensure consistency and cohesion across role and identify common initiatives
15. Track portfolio profitability and create account action plans accordingly
16. Ensure 100% alignment of MI platforms
17. Identify upsell opportunities with existing clients
18. Work with Client Partner on account development plans
19. Contribute to marketing collateral
Essential Skills
20. Previous agency experience
21. A well-rounded digital marketing skillset with a thorough understanding of all channels including paid media & SEO
22. Proven track record of managing and growing a portfolio of accounts
23. Be able to demonstrate first-class account management skills
24. Excellent communicator, able to speak with authority to clients and colleagues alike
25. Be an excellent multi-tasker who can deliver in a fast-paced and vibrant environment
26. Be a positive person that adds energy to our team
Desirable Skills
27. Experience of working on new business proposals and pitches
28. Expert knowledge of marketing industry platforms
29. Previous experience of managing and developing a more junior member of the team
30. Experience of being an integral part of an inter-agency team
The Interview Process
31. Mood music – initial call or coffee
32. Getting serious – first interview and competency test
33. The finale – an interview with a senior member of the team
34. The job’s yours!