Job Description
Key Objectives and Responsibilities:
* To provide a high level of telephone based and electronic e-mail support in relation to all client administration
* To process all sales orders in an accurate and timely manner
* To manage all invoicing processes accurately and within set time frames
* To administer all stock returns to third party warehouse
* Managing queries in relation to order status
* Track all customer orders to final delivery point
* Effective liaison with warehouse regarding delivery schedule / priority shipments
* Accurate and timely reporting on all despatching anomalies, working in conjunction with the warehouse team
* Build and maintain professional relationships with key contacts (internal and external)
* Assist the operations and logistics team leader in all “ad hoc” projects as required
* Plan and manage workloads adhering to all company SLA’s
* Provide backup to colleagues within the sales admin team
* Daily filing / general office housekeeping
* To display an alignment with company values including passion, integrity, honesty and respect
* Other ad hoc duties as requested by Head of Customer Support
Experience & Qualification Requirements:
Educated to Graduate level (Or A-Level education with a minimum of 2 years administrative working experience)
Intermediate & Advanced Microsoft Office skills, including Excel
SAP experience would be beneficial, but training can be provided
English language essential, European language desirable
Ability to communicate on all levels in a clear and concise manner both verbally and electronically