Description: Director of Operations Step into the legacy ofGreatScotland Yard Hotel, where rich history meets modern luxury in the heart of Westminster. As part of The Unbound Collection by Hyatt, our hotel offers uniquely curated experiences, exceptional service, and discreet luxury for the most discerning guests. The Role We are seeking aDirector of Operations to join our leadership team and help define the next chapter of excellence at our luxury property. In this pivotal role, you willbe responsible foroverseeing the day-to-day operations across Rooms, Housekeeping, Food & Beverage, and Culinary-ensuringevery guest interaction reflects the highest level ofpersonalisedservice and refined hospitality. As a visible and strategic leader, you will inspire teams, elevate experiences, and uphold the sophisticated standards that distinguish our hotel. Key responsibilities include - Champion a guest-first culture while leading the seamless delivery of luxury service across all operational departments, ensuring every detail reflects our brand promise. - Work closely with department heads to align strategy, elevate guest satisfaction, and deliver operational excellence. - Maintain the highest levels of quality, cleanliness, and ambiance across rooms, dining venues, and public spaces. - Develop and mentor leaders at all levels, nurturing talent and fostering a culture of pride, precision, and continuous learning. - Oversee the implementation of action plans derived from guest satisfaction (HySat) and colleague engagement surveys. - Collaborate on revenue strategies, business planning, and forecasting to meet ambitious financial goals without compromising service. - Uphold rigorous compliance with all financial, health, safety, and brand-related policies and standards. - Actively seek innovation, luxury trends, and market opportunities to ensure our operationsremaincompetitive and distinctive. - Support the General Manager in shaping a bold vision for the property and delivering an unforgettable guest experience, every time. - Lead by example, fostering strong collaboration across teams andmaintaininga visible presence throughout the hotel. About You You are an experienced hospitality leader with a proventrack recordin luxury hotel operations. You bring strong leadership presence, excellent communication skills, and a natural ability to inspire and influence others. Experience in both Rooms and Food & Beverage operations is highly beneficial, and exposure to a cosmopolitan, fast-paced city such as Londonis a significant advantage. You are commercially astute, financially confident, and thrive in an environment where excellence, detail, and service come first. You are passionate about crafting unique experiences and thrive in environments that celebrate individuality, creativity, and timeless hospitality. Just some of the benefits you will enjoy as our Director of Operations: - Leadership package including bonus, privatehealthcareand enhanced pension - 12 complimentary nights a year across Hyatt Hotels worldwide - Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start - 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels - Business attire laundered complimentary - Headspace membership and access to our Employee AssistanceProgramme - Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide Great Scotland Yard Hotel - The Unbound Collection Few addresses are richer in history and anecdote than our hotel. A few steps from Covent Garden and around the corner from Trafalgar Square, our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and an Afternoon Tea with a twist in TheParlour. At Hyatt, we care for people so they can be their best. This isdemonstratedin our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part ofGreatScotland Yard Hotel also means joining the Hyatt family, with over 1,150 hotels in more than 70 countries, proudlyrecognisedas a Great Place to Work company. Being part of Hyatt means always having space to be you. We are passionate about diversity,equityand inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages,abilitiesand identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job -it'sa career for people who care. Next steps: Apply today for this Director of Operations role and start your journeywith GreatScotland Yard Hotel Primary Location: GB-ENG-London Organization: Unbound Great Scotland Yard London Job Level: Full-time Job: Hotel Operations Req ID: LON006657 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.