Primary Responsibilities:
• Informs Director of Admissions regarding active referral status, risk management issues, treatment modalities and admission advancement status per hospital.
• Works with the Customer Navigation Center (CNC) staff to ensure referral information is transmitted accurately and timely to the Admissions staff.
• Provides prompt, same day, quality service recovery to an account when required.
• Functions as a positive role model/leader and interdependent team member.
• Assists the department director in monitoring and reporting quality improvement and corporate compliance initiatives.
• Works to ensure compliance with documentation.
• Demonstrates ability to use critical thinking skills to solve problems independently.
• Develops and continually grows positive professional relationships with referral sources.
• Demonstrate knowledge and ensure compliance to state and federal guidelines for Hospice program.
• Attends a minimum of 85% of the general staff and team meetings. Promotes agency image within the community.
• Practices and promotes positive peer and patient relations. Develops areas of expertise in supervision and hospice nursing skills.
• Pursues professional growth through academic and continuing education programs.
• Adheres to all internal controls.
• All other duties as assigned.
Required Licenses/Certifications:
• Current licensure as registered nurse in State of Florida, preferred.
• Current State of Florida driver’s license with driving record acceptable to Community Hospice insurance carrier.
Qualifications:
Education/Experience:
Any combination of education and experience that would provide required skill and knowledge for successful performance would be qualifying.
Typical qualifications would be equivalent to:
• Possession of a Bachelor’s degree in health related field.
• Healthcare related certification.
• Minimum of three (3) years Hospice Admissions
Knowledge of:
• Customer service and marketing techniques
• Proficiency in written and oral communications
Skilled at:
• Supervision and coaching of staff.
• Effective written and oral communications.
• Ability to multitask and thrive in a fast-paced environment.
• Must be flexible and adaptable to change, work prioritization and stress management.
• Conflict resolution, ability to overcome objections, and adept at problem solving.