Job ID:
Date posted: 20/06/
We are looking to welcome Customer Relations Assistants to join our fantastic Customer Services team at IKEA Cardiff, where it is a Wonderful Workday. We are looking for self-thriving, problem solvers who arent shy to learn and work with multiple systems and tools. You will be working in a fast-paced environment where each day is different, the primary function of the role will be helping solve customer issues, calling customers, booking deliveries, resolving queries and serving on our tills.
Expected Starting Date: 13th July
Interview between: 23th - 3rd July.
WHAT WE OFFER
£12 per hour.
Living Wage Foundation Employer.
12 hours weekly, working 3 days over 7 and 3 out of 4 weekends.
16 hours weekly, working 4 days over 7 and 3 out of 4 weekends.
Monday & Friday availability is essential.
Working between 10am and 8:30pm.
We operate 7 days a week to meet the shopping needs of our customers.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
15% co-worker discount & I-Benefits discount portal helping you save £s on Highstreet retailers
Free & Confidential Employee Assistance Program and Wellbeing Portal
X3 Life Assurance, enhanced statutory pension contributions & interest free loans
Flexi Holiday Plan
Family Friendly childcare & wellbeing support
Commitment to your development throughout your IKEA career, starting on your first day
Free parking and you can also enjoy a free hot or cold meal option every shift!
WHAT YOU'LL NEED TO HAVE
We are looking for co-workers that are reliable & strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs.
Customer focused is essential.
Being able to work within a team to resolve customer issues.
Decisive & proactive
WHAT YOU'LL BE DOING DAY TO DAY
Complete refunds and exchanges in a timely manner.
Dealing with administration in regards to deliveries and returned stock items.
Working on our tills, providing smooth, efficient service.
Provide quality customer support to secure a great customer experience while building trust in the IKEA brand.
Be competent with IT, Microsoft office, using the internet and relevant programmes to support the customer experience.
Stay updated on IKEA products, services, commercial priorities, activities to steer sales.
Be committed to IKEA social and environmental commitments to sustainability.
Capture relevant customer insights to improve the IKEA customer experience.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.