Transportation Supervisor
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
* Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work.
* Recommends corrective action to adjust customer complaints.
* Serves as the direct point of contact for customer issues that require immediate attention.
* Escalates operational issues to the manager when required.
* Coordinates with FAP on invoice resolution and carrier escalation.
* Prepares month-end close revenue accruals reports for manager.
* Prepares and works with manager on QBR for customers.
* Determines work procedures and ensures SOPs are completed and accurate.
* Prepares work schedules and training for hourly employees.
* Approves and tracks all hourly team members' work schedules via UNITIME.
* Supports Senior Transportation Planners and Transportation Planners during contingencies for securing trucks for multiple customers while being cost-conscious and following business rules.
* Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills.
* Audits all invoices and assists the central billing team with all discrepancy investigation.
* Follows up with carriers to ensure timely receipt of invoices.
* Manages customer’s requirements for load planning and routing compliance.
* Establishes cross-training initiatives within the team.
* Assists manager with team member performance appraisals, discipline, and goal-setting.
* Travels up to 10%.
* Works overtime as needed based on customer requirements or departmental priorities to support customer peaks and end-of-month, quarter, or year activities.
What you need:
* Minimum 3 years related experience and training; or an equivalent combination of education and experience.
* Minimum 1 year managing direct reports.
* Experience with Transportation Management Systems.
* Experience with optimization tools preferred.
* PC literate to include Microsoft Office products such as Word, Excel, and Outlook.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
What you gain from joining our team:
* Access wages early with the Rain financial wellness app.
* Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment!
* Health, dental, and vision insurance after 30 days of employment.
* 401k match.
* Paid maternity and paternity leave.
* Access to career development, employee resource groups, and mentorship programs.
* Employee discounts.
* Access to employee perks like fitness class discounts and free access to a relaxation and meditation app.
* Free financial wellness programs.
* Daycare discount program.
* Opportunities to volunteer and give back to your community.
* + more!
Join our Team!
Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
Text DELIVER to 88300 to Apply!
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