At Amazon, we're continually working to be the most Customer-centric company on earth. Transportation is integral to that, as it's the final touch-point for our customers receiving their purchases, and our customers depend on our fast and reliable delivery.
Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered as fast as feasibly possible, and on time, every time. To meet this goal, we have to continually innovate in our transportation networks and work towards providing best in class service levels through the entire chain, while using an innovative mechanism to continually evolve our delivery networks.
As Transportation & 3P Operations Manager, you will play a key role in driving the performance, innovation, and reliability of our Transportation teams, working cross-functionally with teams across the entire Amazon business. Our transportation network is complex, but with your drive and dedication, we will achieve continuous improvement through our Carrier partners, Network design teams, improved demand planning & capacity management, volume allocation between air & ground, first mile scheduling, middle mile on-time performance, and last mile injection.
You will be accountable for dealing with challenging operational issues and planning for our peak periods. Reviewing performance on a weekly, monthly, and quarterly basis. You will have to complete deep analysis of our network and understand our metrics in detail, and have the ability to implement solutions that influence both the short and long-term goals of our business.
Key job responsibilities
1. Strategic Leadership
o Architect and execute Italy's transportation strategy, directly impacting millions of customers
o Spearhead partnerships with major logistics providers, shaping the future of delivery innovation
o Be the trusted advisor to Amazon's senior leadership on critical transportation initiatives
o Manage and facilitate Top-to-top strategic meetings
2. Innovation & Growth
o Pioneer next-generation delivery solutions, including same-day delivery expansion initiatives such as micro-fulfilment
o Lead transformative projects that redefine customer experience standards
o Drive technological and operational innovations across our vast logistics network
3. Operational Excellence
o Optimize a multi-million euro transportation network
o Drive data-driven decisions through deep analytical assessments of network performance
o Design and implement strategies that balance speed, cost, and quality
4. Business Leadership
o Lead high-stakes business reviews and strategic planning sessions
o Build and nurture relationships with key stakeholders across Amazon's ecosystem
o Drive cross-functional initiatives with Fulfillment Centers, Customer Service, and Retail teams
5. Problem Solving & Impact
o Tackle complex challenges affecting Amazon's transportation network
o Develop innovative solutions to enhance customer satisfaction
o Lead root-cause analysis and implementation of systematic improvements
BASIC QUALIFICATIONS
* Speak fluent Italian and English
* Bachelors Degree
* Experience in stakeholder and programme management
* Proven ability to work with data and make data driven decisions.
PREFERRED QUALIFICATIONS
* Masters Degree
* Previous experience in supply chain/logistics
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