We are pleased to be supporting our Horley based client who are currently looking to hire a Customer Support Coordinator to join their growing team. This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, with strong problem-solving skills and analytical abilities. Salary: £22,000 to £24,000 depending on experience Hours: 35 hours per week, Monday to Friday, 9am-5pm Location: Horley Office, with hybrid option available after training (2 days in the office as a minimum) Benefits Include:Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Simply Health, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more Interested? Here’s more … As a Customer Support Coordinator, you'll play a pivotal role dealing with customer queries and ensuring data is available to the customers; involved in processing various types of orders, including; online access, data hosting and general customer enquiries. Enabling access to the Platform, encouraging engagement to enrich the customer’s experience You'll be part of a dynamic team, offering technical support and maintaining a reputation for excellent service. Your Responsibilities: Deliver efficient, courteous customer support via phone and email, resolving queries promptly. Manage the Customer Support inbox, prioritising and completing assigned tasks. Process orders accurately and address anomalies within service timelines. Handle logs and customer data in the CRM, ensuring timely actions and responses. Support user onboarding by checking data, issuing logins, and assisting with platform registration. Provide ongoing platform support, escalating queries when needed. Assist users with identifying reports, setting parameters, and scheduling; refer for in-depth training if required. Resolve complaints efficiently, collaborating with the Customer Success team. Maintain clear communication and audit trails through proactive calls and follow-up emails. Required Competencies/Skills: The successful candidate will come with exceptional capabilities of delivering a top-tier, hands-on and positive experiences to their customer base with the ability to present information clearly and with an engaging tone. You will have the ability to spin many plates, be highly organised and manage a high volume of customer support. The successful candidate will need to have grasp a strong understanding of the business, and the tools used across different departments. You should be able to take an overview of various customer issues and direct them to the right place within the organisation. Due to the nature of the role you will need to be adaptable and prepared to handle enquiries from different areas of the business. Our client is open to experience gained, however, you must be able to present the ability to offer a first class customer service, along with the want to learn. The role will require you to analyse data and use many an Excel spreadsheet, therefore, they are looking for an individual who possess the ability to view spreadsheets and graphs and have a sharp numerical aptitude. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search