Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. Click to see how Sibelco materials are used in products within and outside your home. Location: Bent Farm Are you an experienced IT professional ready to ensure the efficient delivery of IT services within an international company? If you're ready to lead IT service delivery and drive continuous improvement, apply now to join our dynamic team In an environment in which IT services are provided by external providers, the IT Service Delivery Manager is responsible for delivering high-quality IT services and products to meet stakeholder needs. This role includes financial management, project portfolio oversight, and fostering strong relationships between local business units and IT services. In the role, your responsibilities will include but are not limited to: Understand IT requirements and prioritize service delivery. Build a strong relationship with the business stakeholders. Lead, mentor and coordinate the IT service delivery team to resolve service issues. Monitor KPIs, improve IT service performance and implement ITSM best practices (e.g., ITIL). Oversee IT service catalogs and documentation. Conduct service reviews and drive improvement initiatives. Ensure compliance with regulatory requirements. To be successful in this role, you have: Bachelor's degree in IT, computer science, related field (master’s preferred) or equivalent professional experience. 10 years of experience in a similar role within a multicultural environment. Proven track record in delivering IT projects. SAP knowledge is a plus. Strong communication and relationship skills. Proficiency in English. Willingness to travel in the assigned region (30%). But most importantly, if you embrace our core values, and if this role sparks your enthusiasm to apply your passion to contribute in a meaningful way as a part of Sibelco’s team of unique talents within a diverse international business community, then we very much look forward to hearing from you. To Apply: Please click apply to register your information and contact details on the recruitment portal so one of our team can get in touch. Inclusive Team Culture: Attractive Employer (sibelco.com) Sibelco recognises the strength of our diverse global workforce and values difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all current and new employees to grow and reach their full potential. Salary & Benefits: We will gladly discuss these aspects with you at interview stage. Meet our People: Careers (sibelco.com) Recruitment Process: Recruitment process (sibelco.com) We welcome your application and will make reasonable adjustments where required to support you through the selection process. Sibelco Targets: Sibelco priorities (sibelco.com) We have set clearly defined sustainability priorities and targets, with key environmental and social objectives, which include Health & Safety, Climate & Energy, Community Engagement, Human Rights and Business Ethics. Please note we have a Global Talent Acquisition Team and we will not therefore be requiring agency services