Job summary Permanent | Full-time or Part-time Job Share | Hybrid An exciting opportunity has arisen to join the Outpatient Administration team at Sheffield Children's. You will provide efficient clerical support to ensure smooth booking of appointments and registration of referrals. Using different computer and information systems, you'll record patient information and prioritise your workload to meet waiting time standards, ensuring appointments are booked according to the Trust's Patient Access policy. Working with the team and your supervisor, you'll help ensure we meet both local and national targets while making a positive impact on patient care. If you're enthusiastic and skilled in communication and team working, we'd love to receive your application Main duties of the job Reporting into the Outpatient Booking Supervisor, your responsibilities will include: Process referrals, ensuring accurate patient details and communication with parents, GPs, and external organisations. Book and confirm appointments, manage cancellations, and adjust schedules to meet waiting time targets. Monitor and adjust clinic schedules to maximise capacity and ensure patient care. Handle enquiries, confirm appointment details, and manage task allocation. Maintain accurate data, follow departmental policies, and ensure patient information is safeguarded. Help with staff training, policy implementation, and supporting projects to improve clinic operations. A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust. About us At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are: Outstanding Patient Care Brilliant Place to work Leaders in Children's Health We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise. As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home. As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health. Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discountshelping you succeed at work and beyond. Date posted 06 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time, Job share Reference number 425-25-6978006 Job locations Sheffield Children's NHS Foundation Trust Western Bank Sheffield S10 2TH Job description Job responsibilities For more information on the main responsibilities for this post, please refer to the job description and person specification. Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour. Diversity Statement At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.teamnhs.net. Together, were building a workplace where everyone belongs. LI-Onsite Job description Job responsibilities For more information on the main responsibilities for this post, please refer to the job description and person specification. Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour. Diversity Statement At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.teamnhs.net. Together, were building a workplace where everyone belongs. LI-Onsite Person Specification Qualifications Essential Educated to GCSE standard, including English or equivalent NVQ Level 3 or equivalent acquired through experience Desirable GCSE in mathematics Experience Essential Experience of good customer or patient care Previous experience of working in a busy multi-disciplinary team environment Experience with working with different computer software and information systems Desirable Experience of using Patient Administrative System Experience of working with medical, nursing and medical secretarial staff Knowledge Essential Good verbal and writing communication skills with team / clients / relatives using tact when required Ability to deal with conflict Good time management skills with the ability to work to prioritise work according to deadlines Ability to engage with and motivate others High standard of accuracy Able to work as part of a team and under own initiative Strong analytical skills Ability to establish and maintain effective working relationships Desirable Knowledge of In-patient, Waiting list or Out-patient working processes and practices Knowledge of medical records procedures Person Specification Qualifications Essential Educated to GCSE standard, including English or equivalent NVQ Level 3 or equivalent acquired through experience Desirable GCSE in mathematics Experience Essential Experience of good customer or patient care Previous experience of working in a busy multi-disciplinary team environment Experience with working with different computer software and information systems Desirable Experience of using Patient Administrative System Experience of working with medical, nursing and medical secretarial staff Knowledge Essential Good verbal and writing communication skills with team / clients / relatives using tact when required Ability to deal with conflict Good time management skills with the ability to work to prioritise work according to deadlines Ability to engage with and motivate others High standard of accuracy Able to work as part of a team and under own initiative Strong analytical skills Ability to establish and maintain effective working relationships Desirable Knowledge of In-patient, Waiting list or Out-patient working processes and practices Knowledge of medical records procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Sheffield Children’s NHS Foundation Trust Address Sheffield Children's NHS Foundation Trust Western Bank Sheffield S10 2TH Employer's website https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)