Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.
Job Description
The role
As our value increases, so does our need for extraordinary people. Technical writers at Checkout.com help build the next generation of financial products and online payment solutions through clear, consistent, and high-quality technical documentation.
You’ll become part of a dynamic and expanding team of Technical Writers, contributing to a diverse range of impactful products. Our team uses technical documentation to constantly advocate for our users' success, across platforms such as Checkout.com Documentation, our Merchant Support site, and our API reference.
You’ll collaborate closely with team members of varying seniority at the intersection of diverse functions including Design, Product, User Research, and Engineering!
The team
We are more than 35 people across Product Design, User Research, Technical Writing, Content Design, and Design Operations.
Hybrid Working Model: All of our offices globally are going 3 times per week onsite (Tuesday, Wednesday and Thursday). We’ve worked towards enabling teams to work collaboratively in the same space, at the same time that we build globally and for scale. During your days at the office, we offer amazing snacks, breakfast and lunch options in all of our locations.
The first 6 months
1. Month 1: Familiarize with the Checkout.com style guide, content patterns, and tone of voice. Understand tooling and documentation repository structures.
2. Month 2: Get comfortable with the API reference repository structure and make changes. Familiarize with Zendesk implementation.
3. Months 3 and 4: Independently document new features and review contributions from other writers.
4. Month 5: Advocate for users and identify areas for improvement in team processes.
5. Month 6: Fully integrated into the team and define documentation strategies for larger projects.
Qualifications
About you
With your knowledge and skills, you excel at creating concise and well-written technical product documentation, merchant-facing support articles, and API references. You're a confident and empathetic editor, preferably with experience in a Software-as-a-Service (SaaS) business.
You're passionate about technology and the role that well-written documentation plays in facilitating successful product integrations! You’re familiar with Agile workflows and have a keen understanding of the Docs-as-Code process with confidence in GitHub and the use of at least one static site generator. You’re also familiar with the OpenAPI (OAS) specification and its application in technical documentation development.
You have experience producing clear, human-centered documentation in American English, using and documenting APIs and complex software.
You are experienced in using and documenting APIs effectively and have hands-on experience with different technologies in the discipline (Docs-as-code, GitHub, Jira, and ZenDesk).
You put users at the heart of your work and understand the value of technical documentation and support content in the user journey.
You enjoy championing the success of users with content and are a thoughtful and confident reviewer who values your fellow writers' perspectives.
You navigate uncertainty with grace, openness, and a willingness to learn.
We'd like to see
Experience in online payments or a Software-as-a-Service (SaaS) business space, online payments space, B2B and/or a B2C ecosystem.
Experience in defining technical documentation strategies across small to medium-sized projects.
Experience planning documentation journeys that span different content types (User Documentation, API Reference, and Support site articles).
Knowledge of the OpenAPI (OAS) specification.
Ability to read code in at least one programming language.
Experience in using analytics and user research to inform your decisions.
Experience promoting the writing process and techniques with non-writers.
Ability to iterate and improve as swiftly as possible.
Additional Information
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.
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