In the role of Non-report Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on and off the phone, which will require you to resolve claims in a timely manner to maximize efficiency. You will need to use your time effectively to investigate, identify, and raise any fraud concerns while also meeting deadlines.
Location: Liverpool
Working hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week
Salary: A basic starting salary of £24,255 with earning progression up to £29,590, plus up to an additional £2,000 performance-related bonus per annum, once established within your role.
What you will be doing:
* Manage a small portfolio of TBE claims as decisively and efficiently as possible.
* Handle a high volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible.
* Each claim will be kept for a maximum of 14 days (10 working days), at which point the claim will be re-allocated to the relevant team if liability cannot be established.
* Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e., Intervention and Non-Fault.
* Validate all claims for indemnity and fraud concerns.
* Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
* Investigate liability proactively, searching for all available evidence, and contacting all parties and representatives involved to come to a swift liability decision.
* Conduct solid desktop investigations using all available sources such as Google Maps, GB Trace, Esendex, and WhatsApp.
* Manage claims in line with the reserving philosophy and apply a bold approach when considering closures.
* Proactively manage diaries to monitor and progress each claim.
What we’re looking for:
* Previous motor claims handling skills and solid desktop investigations are desirable, but not essential.
* A professional, confident telephone manner alongside a strong customer service background is essential.
* A persuasive, strong, and confident communicator, both written and verbally.
* Motivated self-starter.
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance wants to give you more than a job; we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
* Enhanced paternity pay and 16 weeks full maternity pay.
* Colleague Assistance programme offers a suite of wellbeing services such as:
o 6 Free Counselling sessions per year.
o Unlimited access to a telephone councillor 24/7.
o Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
* Network of internal qualified mental health first aiders are available to provide support to colleagues.
* A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner.
* Ability to access your earnings before payday via Dayforce Wallet.
* Company pension scheme.
* Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
* Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
* Ability to give back. You can opt into donating money to charity to climate-positive organisations directly from your salary.
Reward, Recognition and Culture:
* Long Service Award paid on 5, 10- and 15-years’ service.
* A reward and recognition hub to celebrate and reward colleagues and peers.
* Consistent and engaging company events including company awards, competitions, and charity fundraisers.
* Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks; any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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