CUSTOMER SERVICE COORDINATORSalary £24,000Kingston-Upon-Thames Our client is looking for a Customer Service Coordinatorto join their team. The successful candidate will answer enquiries relating to product information and action daily administrative tasks. coordinate & manage end to end the receipt, processing, and dispatch of prescriptions for controlled drugs. Main duties:
* Answering phone calls regarding customer queries and product information
* Main customer contact for products and payments
* Counting daily orders received and logging
* Addressing emails
* End of month duties for audit count
* Carrying out administrative tasks relating to Import/Export
* Directing requests and unresolved issues to the designated person
* Keeping records of customer interactions and transactions
* Recording details of enquiries, comments and complaints and actions taken
* Communicating and co-coordinating with internal departments
Key Performance Indicators:
1. Keep lead times as short as possible from receipt of order to dispatch
2. Responding to queries within the hour
3. All delivery dates have been confirmed back within an hour of confirmation of order
4. Monitoring emails on a daily basis
5. Contacting the customer before they contact the company in regards to orders
6. All cus...