Job Title: Customer Service AdvisorSalary: £11.44 per hour Job Type: Full TimeUnit F, Salthouse Rd, Northampton, NN4 7EXWe are looking for articulate and driven individuals to join our installations department, working within the installation service team based in Northampton as Customer Service AdvisorsThe role involves working within our Installation Support Team, delivering an accurate and helpful service to internal customers, inline with current processes and procedures, this may include administrative duties and post sales resolutions. You will be actively and effectively resolving issues and supporting our installation services through the resolution of queries and concerns via the customers preferred method of communication.Permanent and Full-time, 39 hours per week. ResponsibilitiesRespond at pace to all contact and work queries to meet individual and team targets and SLAsConsistently demonstrate our Ready 2 Help service journey to meet the requirements of the roleLiaise between customers, third party suppliers, our network of stores and distribution teams to successfully resolve our customer’s concerns or complete an orderMinimise the delay in resolutions for any requests and work queues, seek assistance from internal and external stakeholders if necessary to achieve a speedier resolutionEnsure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queuesDeal with payments and deductions accurately at all times Prioritise workload to ensure tasks are completed on timeRequirementsA friendly personality that translates well in a great telephone mannerA real people person who has the ability to quickly build rapport with customersEffective listening and questioning skillsAbility to build rapport quicklyWell organised and able to work at pace in a busy contact centre environmentConfident and efficient PC user, excel knowledge would be hugely beneficialClearly understood with a good standard of written and spoken EnglishWe are able to offer full training for this role so previous relevant experience isn’t essential but it would be beneficial.Job vacancy reference #98768* Salary dependant on age.Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.