Help grow a safer, cleaner, healthier future for everyone, every day. Responsibilities: To take ownership of the Customer Order Management activities. Responsible for entering, expediting, tracking, editing and processing orders in accordance with Apollo’s policies and procedures. Maintain customer files and track order status. Enter customer manual orders to verify prices, quantity, configurations, delivery, shipping etc details are correct. Maintain excellent working relationships with customers and “Customer Relationship Executives” to assist them in ensuring their orders entered match their requirements and expectations, keeping them updated on the progress of their orders. Receive product lead-time data; ensure this is relayed as appropriate to Business Manager’s and customers. Manage the order book, ensuring it accurately reflects the orders outstanding; provide management with shipping estimates based on all available data. Work with Supply Chain & Production, to ensure the timely shipment of customer’s orders. Maintain accurate records to enable timely reviews/audits of customer orders. Ensure that all orders are raised within the Revenue Recognition process. Have a high regard to customer satisfaction, with the ability to build relationships and effectively communicate. Have good organisational skills and a methodical and process orientated approach to managing the workload Responsible and flexible approach to the monthly cyclical nature of the business. Demonstrates financial awareness. Good communication skills are required to deal with partners Able to resolve issues under the guidance of our policies, processes and internal controls. Attention to detail to ensure complex customer orders are processed efficiently. Should be a team player and flexible to assist others when workload is high. The duties and responsibilities in this job description are not restrictive and the post holder may be required to undertake any other duties which may be required from time to time. Any such duties should not, however, substantially change the general character of the post. Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest