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Client:
Sumsub
Location:
Greater London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
81248284a4d3
Job Views:
7
Posted:
01.03.2025
Expiry Date:
15.04.2025
Job Description:
Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring, and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs, and protect your business.
Sumsub has over 4000 clients across the fintech, crypto, transportation,
trading, and gaming industries including Duolingo, Bitpanda, Wirex,
Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and
TransferGo. Our products are recognized by industry leaders like Gartner’s Magic Quadrant, Forrester Wave, and Frost Radar.
We are looking for a Customer Service Representative. Join Sumsub's team!
Your role and tasks:
* Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
* Safeguard data, ensuring confidentiality and security
* Adhere to legal regulations and company standards
* Pay attention to detail and precision when carrying out tasks
* Continuously update knowledge and skills in line with industry and regulatory changes
* Handle only inbound calls; no outbound calls, chats, or emails required.
* No customer support or complaint handling required. Simply guide the user through all necessary steps
About you:
* Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support to enter the new role and team as comfortably as possible
* Conversational German and English (knowledge of Italian, Spanish, French, Portuguese, or Turkish would be a strong asset). Please note that the main language of communication with the clients is German.
* Ability to navigate a large amount of information
* Able to have days off during the week instead of the weekend
We offer:
* Full-time position that requires only ~35 working hours per week, plus paid breaks
* Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
* Performance bonuses
* Working with a product that matters. Our technology helps protect millions of users of online services worldwide
* 20 days of paid vacation leave
Let’s make the online world a safer place together!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities, and perspectives. Join us in shaping the future inclusively.
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