To provide a high standard of support to Clinical staff handling telephone calls. To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner. To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies. To communicate directly with members of the public and other services.
To abide by Trust policies and procedures. To be an effective part of the team contributing to the departmental objectives. The post holder will be expected to contribute to housekeeping and other office duties as required, e.g., general tidiness, ensuring pre-determined stock levels are met, and that equipment is clean and stored correctly.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
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