To deal with external/internal enquiries in a courteous and efficient manner To be aware of patient confidentiality at all times To carry out the filing of medical notes To carry out the photocopying of case notes when required To carry out the scanning of case notes when required To deal with the any phone enquiries when required To ensure attendance at mandatory training sessions, involvement in appraisals and personal development plans and adherence to Trust policies To work under standard operating procedures (SOPS) To carry out admin work in a ward environment; including, filing, open post, updating spreadsheets with patients information, booking transport and follow up appointments. Being the first friendly face visitors see when arriving on the ward. Communicating with the multi-disciplinary team. Previousexperience of working with Microsoft Excel, Word, and Outlook isa must,CareFlowexperience will be an advantage although training will be provided. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.