Receptionist (Fixed Term Contract)
Hey Baby 4D Middlesbrough is a private ultrasound clinic in Normanby. As a small, family-run business, we are seeking someone with a warm and friendly personality who will fit seamlessly into the Hey Baby family.
We are looking for an experienced Receptionist to join our busy team on a part-time basis on weekday evenings, starting as soon as possible.
Key Responsibilities:
* Booking appointments for customers via phone and in person.
* Welcoming customers and assisting with queries.
* Promoting sales of extras, offering heartbeat bears, cannons, keyrings etc.
* Processing payments promptly (cash and card).
* Acting as a Chaperone during scans (training provided).
* Cleaning the clinic and equipment, including surfaces, furniture, and regularly checking the bathroom, topping up loo roll.
* Maintaining accurate records and completing necessary paperwork.
* Noting and effectively relaying customer feedback to management.
* Managing customer messages through the online chat system.
* Opening and locking the clinic when required.
* Turning off heating, signage lights promptly.
* Keeping the clinic tidy and well-organised – General housekeeping like vacuuming, emptying bins, clearing spills, trips.
* Conducting stock checks and promptly placing orders or notifying management to ensure clinic is well stocked.
* Completing job-specific training provided by management.
* Assisting with social media management, creating reels, taking photos, encouraging customers to tag, share and like our page.
* Liaising with the NHS to ensure smooth referral processes.
* Exceeding KPIs and contributing to the clinic's growth.
Additional Information:
* You will work closely with a sonographer and must demonstrate reliability, accountability, and the ability to work independently.
* Excellent communication skills are essential.
What We’re Looking For:
* Experience in reception or administrative roles is essential, with a proven ability to deliver exceptional customer service.
* Experience in a clinical environment is preferred.
* Proficiency in IT systems, with strong verbal and written communication skills.
* A satisfactory Enhanced DBS (adult workforce) check will be required before employment begins and must be maintained throughout your employment.
Job Details:
* Type: Part-time
* Term: 1 Year Fixed-Term
* Days / hours of the week: Monday, Wednesday, Thursday, Friday. 3:30pm-8pm.
* Salary: £12.21/hour
* Required Experience: Customer Care, Reception, Administration
* Language Requirement: English
* Location: Hey Baby 4D Middlesbrough, 17 High St, Normanby, Middlesbrough TS6 0NQ
* Start Date: As soon as possible
Become part of a team that creates unforgettable moments for families during a precious time in their lives.
Applicants must be at least 18 years of age to apply.
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