Job Description
Senior Service Manager
Bodmin – on site
£60k-£70k
Are you ready to lead and shape the service strategy for a cutting-edge fitness and health technology company? We're looking for a Senior Service Manager to join our clients team and take service excellence to the next level. Based in Cornwall, you’ll spearhead the development and delivery of their service operations, ensuring top-tier support for customers worldwide, from Europe to North America and beyond.
About the Role:
As Senior Service Manager, you will be responsible for leading the service team, developing scalable processes, and ensuring they deliver industry-leading customer service. You’ll work closely with internal teams, partners, and suppliers to implement service strategies, maintain high standards, and manage post-warranty service plans. This role will also see you joining their Senior Management Team, working alongside operations and development to keep their high-tech fitness products running smoothly and efficiently.
Key Responsibilities:
* Develop and execute a progressive service strategy that aligns with business growth goals.
* Lead and manage the service team to deliver against SLAs and ensure exceptional customer satisfaction.
* Create scalable service processes and a robust Service Catalogue.
* Collaborate with key stakeholders to ensure seamless installations, maintenance, and support.
* Provide service insights to product development, ensuring continuous improvement in service delivery.
About You: You’re an experienced service manager with a strong track record of leading teams, implementing service management standards (ITIL, PMP), and driving customer satisfaction. With excellent communication, problem-solving, and strategic thinking skills, you can thrive in a dynamic environment and deliver results that support their mission to make fitness accessible and fun for everyone.
Enjoy a competitive benefits package including an annual performance bonus, 25 days holiday (plus bank holidays, increasing with service), a pension scheme, gym membership, and a cycle-to-work scheme. For more information, email careers@sarahwest.co.uk or call Helen on 01392 873813.