A dynamic organisation in Ipswich is seeking a skilled IT Service Desk Analyst to join their fast-paced and collaborative team. As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues, supporting a diverse user base. You'll be responsible for diagnosing and resolving technical issues efficiently while maintaining a high standard of customer service. This is an excellent opportunity to grow your career in IT within a supportive and innovative environment. Responsibilities: Provide 1st line IT support to internal users, troubleshooting hardware, software, and network-related issues. Manage and maintain user accounts, permissions, and security groups in Active Directory. Administer and support Office 365 applications, including Teams, SharePoint, and Exchange Online. Log, prioritise, and resolve incidents and service requests through the ticketing system in line with SLAs. Escalate more complex issues to 2nd or 3rd line support teams where necessary. Create and maintain documentation in the knowledge base to improve team efficiency. Assist with user onboarding, including hardware setup and software configuration. Key Skills: Experience in a 1st line IT support role or similar position. Strong knowledge of Office 365 and Active Directory. Excellent troubleshooting and problem-solving skills. A customer-focused approach with strong communication and interpersonal skills. Ability to prioritise tasks and work effectively under pressure. A proactive mindset with a willingness to learn and adapt to new technologies.