Customer Success Manager – Transport & Logistics
Location: Lutterworth (with occasional travel to Milton Keynes)
Salary: £32,000 - £36,000 (DOE)
Full-time | Permanent
Our client, a leading organisation within the transport and logistics sector, is seeking a Customer Success Manager to join their team. This role requires a candidate with HGV and transport experience, a strong understanding of data analysis and planning within logistics, and the ability to lead a team to deliver exceptional service.
The position will be based in Lutterworth, with occasional travel to Milton Keynes, providing a dynamic and varied working environment.
Key Responsibilities:
Lead and develop a team of Customer Success Executives, ensuring high performance and engagement.
Act as a key point of escalation for both internal and external stakeholders, resolving issues efficiently.
Support the onboarding of new customers, ensuring seamless implementation and ongoing satisfaction.
Monitor and analyse data and performance metrics, identifying trends and driving improvements.
Conduct regular customer meetings and business reviews, providing in-depth operational insights.
Oversee compliance with service agreements, ensuring quality and efficiency in all operations.
Continuously assess and enhance processes and service delivery to meet and exceed performance targets.Key Requirements:
Proven experience within transport and logistics, with a strong understanding of HGV operations.
Experience in customer success, account management, or operational leadership within a logistics environment.
Strong data analysis and planning skills, with the ability to drive efficiency and service improvements.
Excellent communication and stakeholder management skills.
Ability to manage a team, provide coaching, and drive performance.
Flexible to travel between Lutterworth and Milton Keynes as required.Benefits:
25 days annual leave plus Bank Holidays & Birthday Day Off
Standard Pension Scheme (3% Employer / 5% Employee)
Employee Health Benefits
Retail Discounts Platform
Electric Vehicle Salary Sacrifice Scheme & Cycle to Work Scheme
Two Volunteer Days per Year to support the local community
Clear progression opportunities within a growing organisationThis is an excellent opportunity for an experienced Customer Success Manager to join a forward-thinking organisation that values its people and provides long-term career development.
For more information or to apply, please contact us today