12 month FTC The Company We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home. We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick We take pride in the service we provide as well as building a collaborative culture internally. So, who are we looking for? You’ll be a detail-oriented professional assisting with all aspects of credit control for service charges, rent and/or utilities recharges in accordance with debt collection procedure for all England & Wales managed properties. You’ll bring with you professionalism and a positive attitude as you work collaboratively with internal departments to assist with customer queries and deliver first class customer service. And what will you be doing? No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply: • Ensure the database is kept up to date with notes of all customer communication in relation to debt chasing • Ensure that all customer communications are responded to appropriately and in line with internal KPIs • Review accounts during each step of the credit control process to ensure all queries are closed prior instructing solicitors • Work as part of a team on all general administration of the credit control shared inbox What’s in it for you? We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. • Health and Wellbeing: We all know how important health is and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority. • Rest and Adventure : Enjoy 25 days of holiday allowance plus bank holidays Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you. • Future Security: National surveys show that pensions are a top priority for employees. That’s why we offer a competitive pension scheme, allowing you rest assured with the future • Socials: Enjoy our calendar of events, which includes lunches, activities and meet-ups with all our teams (we're quite big now and spread across the nation) These gatherings are a fantastic opportunity for everyone to catch up, socialise and build connections within the business. • Celebrate Your Day: Take an extra day off on us for your birthday Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave. • Extra Time: We appreciate your dedication and service. As a token of our gratitude, your holiday allowance increases with your length of service. • Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills. • Your Wellbeing Matters : We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions. • Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about. • Perkbox: We love this interactive platform which you have access to from Day 1, it allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid-week Nandos, a shopping spree or health-focused rewards It’s your choice how you spend your monthly perks. Plus, you can win extra points for even more fun surprises. At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. So, if you’re keen to learn more about this role and to further your career as a Credit Controller, please click apply now.