The job itself
Place of Work: Agile working – Presently mainly working from home but office base is County Hall, Beverley.
We are looking for a dynamic and motivated individual who has excellent communication and I.T skills, enjoys speaking with the public on the telephone, and possesses a great telephone manner. You will be the first point of contact for the public on the telephone, answering enquiries relating to all council services. This will be by telephone but may also include other access channels such as email, and web chat.
This is a challenging and demanding role, and previous telephone contact centre experience would be advantageous; however, full training will be given.
Some flexibility is required to work a rota to support the customer service network. You should also have good interpersonal skills, work well within a team, and assist residents by providing a high quality and cost-effective service.
We pride ourselves on being an employer of choice and in addition to your salary, we offer a range of great benefits including:
* Generous leave entitlement.
* Access to employer pension scheme.
* Reduced cost membership at our Leisure Centres.
* Shop and Save discounts at a variety of local shops.
The hours of work will be:
Monday - 08:00am - 15:30pm
Tuesday - 08:00 - 15:30pm
Wednesday - 08:00am - 15:30pm
#J-18808-Ljbffr