Customer Experience Agent required for a leading Transport & Freight Supplier in the Heathrow area. This is a great opportunity for someone who enjoys a fast-paced environment in which they will engage and support customers in a consistetly postitive and freindly manner It is imperative that you have strong voice and email communication skills and at least one years expeirence in the Customer Service / Client Service area. FULL CAREER PATH AND PROMOTIONAL OPPORTUNITIES AVAILABLE WITHIN 12 MONTHS Duties and Responsibilities Supporting customers by Phone and Email. Handling queries quickly and efficiently and maintaining a high standard of communication. Ensuring correct team standards of customer communication are reached. Liaising with the operations team, drivers, warehouse staff and other depots regarding collections and deliveries. Ensuring hard copy PODs are returned to customers within the required timeframes. Good verbal and written dialogue with internal and external contacts / users at all times. Sending excel reports as and when required to customers. Working collaboratively with the team to identify challenges and find solutions. Experience & Qualifications At least 1 years work experience in a customer service role. Previous data entry experience. Good IT skills, with previous experience of using Microsoft Word & Excel. Ability to work to deadlines in a time sensitive environment. Good communication skills Strong administration skills Ability to understand and solve customer queries in a calm and professional manner. 08.00 - 17.00PM - this is not a remote role. OFFICE BASED 5 DAYS.