Job Description
Start ASAP
Full Time
Salary/Rate: Negotiable depending on experience
Location: 3 days onsite per week, Chertsey Office
We are recruiting for a Data Analyst for a full time role to be based 3 days a week in Chertsey, 2 days remote. The aim of the team is to ensure the best in class Service Experience for European customers.
You will be responsible for the delivery of the regular reports/dashboard for the whole Customer Service operation using critical metrics to explore all existing CS data from customers, repair partners, call centres, digital channels and sharing the trend/results/lessons to the business. You will build data and statistics to help the effective decision making and make improvements in CS journey, including presenting reports to senior stakeholders within the business. You will use your previous experience to develop strategic relationships with all areas of the business and then to assist, collaborate and contribute to the whole teams working.
It is essential that you have worked as a Data Analyst in previous roles and have excellent communication skills.Experience working with and reporting to Senior Stakeholders is a MUST HAVE.
Role and Responsibilities
1. Analyse data to find...