Provide a comprehensive secretarial support service to the doctors and nurses, supporting them by providing an administrative service. Type clinical letters, referral forms and other correspondence promptly and forward appropriately to correct service provider. Process referrals via the Electronic Referral system (ERS) in a timely manner. Deal with queries from patients regarding their referrals. Prepare requests for medical reports, insurance claim forms and copies of notes as necessary. Maintain a database for recording of all private work carried out, fees requested and monies received. Deal with daily scanning and filing of incoming correspondence. Maintaining and amending letter templates/referral forms within the clinical system Maintaining the Practice intranet making sure that up to date information is available for all staff. Prioritise all work as it comes to the Secretary from various workflow processes such as task messages, Docman workflow, email, telephone and paper correspondence.