We are looking to recruit a maternity cover Prescription Clerk to join our friendly Practice team in Romford. Experience in a GP surgery or pharmacy is compulsory.
North Street Medical Care is a high achieving surgery with over 21,000 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. The candidate will be working mainly at the Chadwell Heath Health Centre but may be required to work at both sites as requested.
The Prescription Clerk we are looking for must have good communication skills, attention to detail, a 'can-do' attitude and is able to deal with both patients and surgery staff face to face and over the telephone in a professional manner.
The role is for 30 hours per week working Monday- Wednesday 9.30 am - 2.30 pm (5 hours per day - no breaks), Thursday and Friday 8 am - 4 pm (7.5 hours per day hour unpaid break).
You may occasionally be required to work on a Saturday or Bank Holiday, but with prior mutual agreement.
Main duties of the job
The candidate will be responsible for undertaking a range of duties which include providing general assistance to the Practice Team and reception / telephones and act as a focal point of communication between the GPs, Managers, Receptionists, Patients and local Pharmacies as well as other members of the Primary Health Care Team, to ensure patients prescriptions are produced within the current protocols of the surgery.
About us
Our clinical team includes GPs, Nurse practitioners, Nurses, HCAs, Pharmacists and Paramedics. We operate over two sites, which is at North Street and Ashton Gardens. We are a training practice.
We offer to our team:
- NHS Staff discount at many retailers / restaurants / Venues
Job responsibilities
The following are the core responsibilities for the Maternity Cover - Prescription Clerk:
1. To process all medication requests sent in by patients using the protocols in place.
2. Ensure that prescriptions are completed accurately and efficiently following protocol.
3. Process repeat prescription requests.
4. Deal with queries over the counter and on the telephone.
5. Entering details of community nurses prescriptions into patients records.
6. Training reception staff to undertake script and data duties in your absence.
7. Any other duty as allocated by members of the management team.
8. Process online repeat prescriptions.
9. To collect repeat prescription requests from the fax machine, post box and reception.
10. To liaise with patients and pharmacies regarding queries and requests.
11. To ensure that patients queries on medication are highlighted to the relevant GP.
12. To regularly go through prescriptions not collected and unlikely to be collected as a result of timescale, to remove the details from the patient records and then destroy the prescription.
13. Ensure up to date patient information is recorded.
Person Specification
Experience
* Experience of working with the general public.
* Experience of administrative duties.
* Experience of working in a health care setting.
* Excellent communication skills (written and oral).
* Clear, polite telephone manner.
* Competent in the use of Office and Outlook.
* EMIS.
* Effective time management (Planning & Organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem solving & analytical skills.
* Ability to follow policy and procedure.
* Polite and confident.
* Flexible and cooperative.
* Motivated.
* Forward thinker.
* High levels of integrity and loyalty.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
* Flexibility to work outside of core office hours.
Qualifications
* Educated to GCSE level or equivalent.
* GCSE Mathematics & English (C or above).
* NVQ Level 2 in Health and Social Care.
Skills and Knowledge
* Effective time management (Planning & Organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem solving & analytical skills.
* Ability to follow policy and procedure.
* Polite and confident.
* Flexible and cooperative.
* Motivated.
* Forward thinker.
* High levels of integrity and loyalty.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
* Flexibility to work outside of core office hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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