JOB PURPOSE The Spa Host is responsible for guest service and assistance at the spa reception area. The Spa Host enhances the experience of our guests by welcoming them at reception, guiding them to the changing rooms or spa facilities, and ensuring the spa reception amenities are topped up for guest use. The Spa host reduces queuing at the spa reception area by being able to act as a spa receptionist as well as a host by checking guests in for treatments and facility use. The Spa host also keeps an eye on public areas and front of house areas at the spa, ensuring that facilities are well presented and in service for guests. Guest Create a great first impression when anyone enters your department Deliver 5 service, striving to exceed guest expectations in every interaction or task Show a professional and helpful approach to all Attend to challenges/guest complaints/queries in a helpful manner Anticipate what comes next and get on with the job, striving at all times to be the best that you can be Know and promote our Cameron Signature experiences to all Job Knowledge Know what is expected of you and work to deliver excellence in everything you do Do what’s needed in your job and look to support resort activities and our Clan values. Embrace training opportunities given to you to continuously build your job knowledge. Build strong resort and product knowledge, allowing you to inform our guests and Clan Seek clarification or request further training if needed to do your job to the best of your ability. Communication and Organisational skills Smile, and walk tall, demonstrate 10 ft 5 ft and be polite and respectful. Keep verbal, written and email communication is professional, clear, concise and appropriate, ensuring the right information reaches the correct person. Work in an organised and cost-effective way. Team Be a great team member within your department contributing to the work of others in a positive manner. Support your colleagues to deliver our standards Accept responsibility for your own actions when things go wrong and strive to make the improvements necessary. Take a genuine interest in our team, your department and our resort. Dependability, Grooming and Appearance Be reliable by attending work, on time, and following procedures where this isn’t possible. Do what you are asked to do and more than expected if you are able. Assist those around you, and have a can-do approach Wear your uniform with pride and present yourself well, always within Company Standards Work in accordance with our Diversity at Work Policy and respect guests, owners, members, colleagues, suppliers and others as individuals Use respectful language and body language at all times Initiative and productivity Show initiative and look at ways to improve what you do. Meet job standards within timescales and move through your daily tasks with a sense of urgency Utilise your time effectively and seek out new things to do when tasks are complete Seek out new ideas and positively embrace change Try to find ways to increase sales or reduce costs Caring for our environment Follow our Green Committee standards and seek to reduce, reuse and re-cycle as you are trained. Comply with the requirements in regards to Health and Safety, Food Safety, Licencing and other procedures relevant to your area and coach and support others to do the same. Be respectful and proud of your surroundings, indoors and outdoors and help keep things hygienic, clean, tidy and safe Look after the tools and equipment supplied to you in order to complete your tasks to a high standard You’ll also be expected to deliver on the following: Provide a warm welcome to all guests arriving at the spa Support the spa reception team with guests checking in for spa treatments and use of the spa facilities and show arounds Provide a fond farewell to guests leaving the spa and ensure that they enjoyed their spa experience Provide facility tours to spa guests In the morning, check the spa treatment bookings of the day and highlight any special occasions such as birthdays or anniversaries. Prepare to recognize the guest’s special occasion with a spa gift, glass of champagne or other momento. Prepare guest journey cards for the day spa guests of the day Assist guests with any queries that they may have Perform a check on the ground floor changing rooms every 30 minutes to ensure all is tidy and in good order Liaise with the spa café as to what bookings are in place for the day and note any special occasions Ensure that the ground floor reception area is tidy, with testers and amenities fully stocked Support the reception and attendants team with any needed tasks to ensure a positive guest experience in the Cameron Spa WHO WE ARE LOOKING FOR We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for. People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on. People who are naturally friendly – who genuinely care about our guests and the service they receive. People who will always go beyond what our guests expect from us to make their stay a special and memorable one. People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can. People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted. TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED: Experience of working in customer service, hospitality or the spa industry Ability to quickly build excellent working relationships and a flexible approach to work Excellent communication and interpersonal skills Basic IT skills and ability to use hand held technology WHAT’S IN IT FOR YOU? At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level. We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect: Free meals when on duty, in our clan cafe Pension scheme Refer-a-friend scheme ONe paid day per year for volunteering Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays Enhanced holidays, rising with long service Free Leisure Club Membership, with friends and family discounts. Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products Supplier and local business discounts – from cinema tickets, car hire and airport parking to mobile phones, leisure activities and high street retailers Free parking And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.