Ipswich Borough Council, Ipswich, Suffolk IP1 2DE £20,636 - £21,661 pro rata 28 hours per week Fixed term for 10 months Reference: 0046 Parking Services are looking for a self-motivated, highly customer focused individual, to work within the Processing Team within Parking Services. Parking Services manage: the provision of car parking in the council’s car parks and within on-street parking bays residents’ parking schemes across the town, including the provision and management of residents parking permits the enforcement of on street parking spaces throughout the town and within the council’s car parks maximising the collection of money to the council from parking fees and from enforcement. The Processing Team are responsible for the administration of the service, such as Penalty Charge Notice debt recovery, and appeals, issuing of parking permits, virtual parking offers and case management. As a Parking Officer you will be part of the office team that supports the Civil Enforcement Officers. You will be responsible for managing the second stage of the Penalty Charge Notice process, considering appeals, and writing responses, and progressing cases through to debt recovery, in accordance with relevant legislation. You will also respond to telephone calls, letters, and emails from the public regarding the legislation surrounding penalty charge notices and permits, assess permit applications, reconcile machine takings and process banking. You will have a proven experience in working in a customer-based environment with excellent negotiation skills. Previous experience of working in a parking environment is not essential, it is more important that you can demonstrate your customer service experience with the ability to assist customers, and maximising debt recovery. You will need excellent computer skills, with the ability to navigate multiple systems and extract data and information. You will be required to obtain a City & Guilds Level 2 Award for Notice Processors (Parking) which is essential to your job role. We offer a comprehensive training package, including 1-to-1 training, ongoing development and support. As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, employee assistance programme and the opportunity to work within a great team. To find out more: For more information or an informal chat about this role please contact Dan Hawkes via email at: dan.hawkesipswich.gov.uk Please download the Job Description and Person Specification (pdf) to find out more about this role. How to apply: Apply online at: https://www.ambitionipswich.com/ where you can complete the online application form for this vacancy. Closing date: 21 February 2025. Interview date: week commencing 3 March 2025. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications. If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place. Please note CVs are not accepted.