INTERNAL VACANCY
An exciting opportunity has arisen for a highly motivated and enthusiastic Administrator to join the Hamar Centre team, at The Royal Shrewsbury Hospital. The hours for this position are 15 hours per week between 09.00 – 17.00 (days to be confirmed) with some flexibility required. The successful post holder will ensure all patients referred/self-referred to the Trust for counselling, are given an appointment with a member of the counselling team. You will provide general administrative support to the Hamar Centre counselling team, as well as arranging counselling appointments and meeting and greeting clients/members of the public who come to the centre. You will work primarily independently using your own initiative, with minimal supervision, to carry out the duties of the post working closely and communicating effectively with the other members of the Hamar Centre Team, liaising with internal and external agencies e.g., Patients, Citizens Advice Bureau, Managers, CNS, GPs, Consultants, Cancer Care Navigators, other NHS Trusts/Health Authorities, support groups, user groups and voluntary groups/agencies and members of the public. The post will require considerable patient contact (by telephone and face to face) therefore excellent verbal communication skills are required. The ideal candidate will be highly motivated and able to work under pressure. You will need computer literate and have experience of working with software programmes.
MAIN DUTIES OF THE JOB
* Provide general administrative / secretarial support to the Hamar Centre staff. * Organise room hire and management of bookings, diary, room and equipment preparation, management of kitchen, out of hours access and invoices.
* Be responsible for ordering stocks and equipment for the Centre.
* Organise general maintenance and upkeep of the Centre, both inside
and out the building. * Act as First Aid Officer and Fire Safety Warden for the Hamar Centre. * Collect and record statistical data from telephone and appointment diaries. * Take responsibility for reception and greeting aspects of the Centre for telephone calls, ‘drop-ins’, visitors, and appointments. * Responsible for the provision of a comprehensive day to day booking & scheduling service for patients referred under the Hamar Centre, agreeing appointment dates and times with patients over the telephone and sending out appointment letters promptly. * To communicate effectively with empathy and confidentiality when speaking with patients who have been referred with the knowledge that they have cancer or other life-threatening conditions. * The post holder would be expected to use the Trust’s Patient Administration System (PAS) and CareFlow. Contribute to records and to the collection of data for audit and research purposes. * To be able to concentrate in a noisy and distracting environment for prolonged periods.
WORKING FOR YOUR ORGANISATION
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. Were on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, To provide excellent care for the communities we serve, is not just a statement; its a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - were determined to make a real difference in the lives of those who matter most: our patients and their families. If youre ready to be part of a team thats dedicated to continuous improvement, come join us and lets make a difference together!