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Client:
Location:
West Midlands, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ded85644de4a
Job Views:
8
Posted:
02.03.2025
Expiry Date:
16.04.2025
Job Description:
Job Title: Resident Liaison Officer
Location: Coventry
Salary: £18.59 per hour
Sector: Social Housing - kitchen and bathrooms - MUST DRIVE
About Us:
We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in Coventry. This is an excellent opportunity for someone with at least a year's experience as a Resident Liaison Officer to contribute to our projects and help ensure their success.
Key Responsibilities of the Resident Liaison Officer:
* Engaging with residents and understanding the needs of the community to deliver a personal service.
* Providing a friendly, courteous service in connection with residents.
* Supporting, communicating, and advising the site team.
* Living the company values: fair, forward-thinking, accountable, customer-focused, open, transparent, proud, and passionate, to achieve the highest standards of customer care.
* Committing to diversity and inclusion of all.
* Complying fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies, and procedures.
* Undertaking resident profiling to identify individual needs and tailor our service.
* Implementing our Customer Journey process to guide residents in managing expectations, maximizing satisfaction, and explaining works, giving notices, writing newsletters, etc.
* Making access arrangements that are mutually convenient with residents.
* Attending evening/weekend appointments where necessary.
* Organizing community events.
* Managing complaints/compliments and dealing with all feedback. Keeping a complaints log with remedial actions and reporting weekly to the client.
* Leading aftercare/handover service.
Requirements of the Resident Liaison Officer:
* 1+ year of experience as a Resident Liaison Officer (Social Housing).
* Strong communication skills and empathy.
* Ability to work under pressure.
* Self-motivated with high levels of accuracy.
* The ability to think strategically and work on own initiative.
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on 07930080466 to send your CV.
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