ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
The postholder will work as part of a small corporate team responsible for leading integrated care, population health, system planning and transformation. This may include working on capital plans to transform the physical infrastructure surrounding mental health services, in addition to plans regarding the change of clinical pathways and models of care.
The postholder will also work as part of our NEL MHLDA Collaborative Team, working closely with colleagues from NELFT and NELICB, and will have significant leadership responsibilities across the system, with a particular emphasis on mental health in urgent and emergency care pathways.
The postholder will have a particular focus on developing our vision and strategy for adult mental health, which will include extensive partnership working with:
Main duties of the job
* Working alongside our clinical and care professional leaders to deliver our plans to improve outcomes, quality value and equity for adults with mental health conditions in NEL, including mental health in emergency departments, mental health crisis services in the community, and mental health inpatient care. In addition to your system responsibilities, you will also have responsibilities to lead and support the delivery of improvements within ELFT.
Detailed job description and main responsibilities
* Provide visible and present leadership - modelling a system mindset and value-base - at place, system, regional and national meetings and forums
* Develop vision and culture across partners, engaging staff, particularly where there is a need to challenge orthodoxies in clinical practice in mental health care or champion parity of esteem for people with mental health conditions using physical health services e.g. emergency departments
* Champion service user and citizen participation
* Develop & coordinate system governance arrangements
* Provide constructive critical support and challenge to the Trust and system partners to ensure momentum
* Lead a small team to deliver on clinical transformation objectives
* Ensure good programme management discipline is in place where relevant to deliver the transformation
* Develop with partners system demand management plans, potentially including efficiency schemes, and aligning commissioner and provider schemes where appropriate
* Explicitly plan to tackle health inequalities
* Lead system-wide clinical transformation schemes, involving both capital and revenue funding, uniting people behind a shared vision and aim
* Use triple aim and quality improvement tools to systematically support complex transformation & improvement
* Use data to tell stories and support transformation efforts, particularly where there are differing perspectives and conflicting reports
* Ensure system performance against national, ICS and local targets is understood and kept under review within the Trust and systems
* Develop appropriate governance arrangements to ensure early identification and mitigation of performance and delivery risks in systems.
* Actively develop the role, and to be highly flexible in their approach both to developing the role, and in adapting to the role as it changes
* The post-holder will be required to effectively influence and negotiate delivery against the programme with a number of partners at both place and system level, internally and externally, with clinical and non-clinical staff, and with service users and carers
* The post holder will be required to provide and receive highly complex information; translating concept into practice, where there will likely be barriers to understanding
* The post holder will also be required to present complex, sensitive or contentious information to large groups and to communicate effectively in an uncertain, potentially antagonistic atmosphere
* The postholder will be required to communicate effectively with service users and carers, internal staff and external agencies to develop engagement with and commitment to the programme
* The postholder will be required to support the operation of Programme Boards as appropriate, ensuring progress is reported to the Trust Board and board committees, and through agreed system governance structures
* Participate in national events and forums and working groups to share learning
* The postholder will be required to manage a programme budget, ensuring transformation monies are deployed effectively.
Person specification
Essential criteria
* Educated to postgraduate level or equivalent
* Evidence of continuing professional development
* Knowledge and skills in quality improvement
* Clinical or care professional qualification
* Significant experience of managing high profile change programmes in large complex organisations
* Experience of working across systems
* Experience of facilitating team development workshops and other organisational development interventions
* Experience of applying quality improvement including triple aim methods
* Experience of working in a mental health setting
* Knowledge of population health principles, policy and practice
* Knowledge of current health and care policy
* Knowledge of continuous improvement methods
* Ability to influence others in a system
* Well-developed negotiation, influencing and motivational skills
* Ability to organise a complex programme of work
* Ability to working to regular, tight deadlines
* Excellent verbal and written communication
* Ability to provide training and guidance to colleagues
* Ability to work autonomously and prioritise own workload
* Ability to work collaboratively and in teams
* Ability to understand, evaluate and present complex data
* Ability to challenge orthodoxies (including clinical practice) and established work patterns in a positive engaging way
* Ability to research, analyse, interpret, synthesise and communicate highly complex facts or situations, including where expert opinion differs
* Commitment to work in accordance with the Trust values
* Willingness to move around the organisation and other locations within the geographical area served by the Trust
* Able to cope with demanding and unpredictable work pattern
* Able to cope with emotional circumstances relating to personal histories of service users, carers and staff
* Ability to lead with optimism and positivity, and ignite optimism in others
Other
Essential criteria
* Commitment to work in accordance with the Trust values
Making Things Better
Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don't stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.
We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.
Our Community
We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.
Aiming High
We were rated 'Outstanding' by the CQC in 2016, were proud to be rated 'Outstanding' again in 2018 and continue to be rated 'Outstanding' in 2021. We were named in the HSJ's Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.
Staff and Service Users United
We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.
We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.
Diversity
ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.
Other reasons to apply
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.
As part of the relocation scheme we presently have, the Trust could support you with offering up to £10,000 for removal and associated expenses. This is subject to change and terms and conditions apply.
What Next?
If you like the sound of ELFT, don't waste a moment. We sometimes close adverts early if there is a high response, so apply now!
As part of our recruitment process we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same.
If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews. All applications made through NHS Jobs account will be processed by TRAC System. Please note that some emails may go to your spam/junk mailbox so make sure you check this regularly.
Find us online at www.elft.nhs.uk | Find us on Facebook | Follow us on @NHS_ELFT
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* Clinical Programme Director (PDF, 304.6KB)
* ELFT at a glance (PDF, 151.0KB)
* Staff Benefits (PDF, 7.1MB)
* ELFT Strategy (PDF, 153.5KB)
* Trust Demographic Information (PDF, 1.5MB)
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